Amazon Relay Operations Manager | US Trucking

About the Role

We are looking for an experienced Amazon Relay Operations Manager to manage and scale our operations in the US trucking market.

You will oversee fleet performance, lead the dispatch team, maintain a strong Amazon Relay Scorecard, recruit owner-operators, and improve operational efficiency and profitability.

Key Responsibilities

• Manage Amazon Relay operations, including load board, block booking, tender management, and load planning.

• Monitor Scorecard performance, on-time deliveries, cancellations, and rejections.

• Optimize RPM, deadhead percentage, truck utilization, and revenue per truck.

• Lead, train, and develop the dispatch team.

• Recruit, onboard, and retain owner-operators and drivers.

• Develop SOPs, track KPIs, and prepare operational reports.

• Monitor division performance, revenue, and profitability.

Requirements

• 3+ years of experience in US trucking or freight operations.

• Hands-on Amazon Relay experience from the carrier side is mandatory.

• Strong knowledge of Amazon Relay Scorecard, load board, block booking, and tender management.

• Experience managing a fleet and leading a dispatch team.

• Understanding of owner-operator recruitment and fleet performance.

• Knowledge of operational KPIs and transportation economics.

• Strong analytical, leadership, and problem-solving skills.

• Availability to work in line with US business needs and participate in on-call rotations when required.

What We Offer

• Fully remote work.

• Base salary reviews every six months based on performance.

• Potential profit-sharing opportunity after 6–12 months, subject to mutual agreement.

• Career growth opportunities toward Head of Operations / COO.